Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2021-11-17
Person
4
5
0
Review of Cynthia Spencer Hospice
written by a patient
17th November 2021
I have had great care.
Suggested improvements
Meals to be improved.
Cynthia Spencer Hospice
2021-11-17
Person
5
5
0
Review of Cynthia Spencer Hospice
written by
17th November 2021
Cynthia spencer has helped my dad be more comfortable and is receiving the very best care. The staff are all amazing, to my dad, myself and family.
Cynthia Spencer Hospice
2021-11-17
Person
3
5
0
Review of Cynthia Spencer Hospice
17th November 2021
A few issues surrounding problems with peg feed.
2022-03-07 15:27:08
Response from Cynthia Spencer Hospice
Thank you for your feedback. We are aware there were some issues regarding the PEG feeding. Some additional training has been put into place to ensure staff are more familiar with PEG feeding and how to manage the PEG.
2021-11-24 09:32:19
Response from Cynthia Spencer Hospice
Thank you for your review. I have passed your comment to the service manager to look at any training issues around peg feeding. I am sorry if this caused you concern. Best wishes, Hugh Jones, Patient Experience Manager
Cynthia Spencer Hospice
2021-11-17
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a patient
17th November 2021
Cynthia Spencer Hospice
2021-11-17
Person
4
5
0
Review of Cynthia Spencer Hospice
17th November 2021
I believe the doctor and staff are making a holistic approach to m condition. This works well when there is openness and understanding about the best treatment going forward.
Suggested improvements
Still cannot quite work out way observation, medication and needs all come at the great time.
2022-03-07 15:26:09
Response from Cynthia Spencer Hospice
Thank you for your feedback. The team try hard to ensure that medication rounds do not clash with when patients are having meals, unfortunately this is not always possible. Some of our patients take medications more regularly through the day and therefore there will at times be clashes. We have fed back to the team to be more cautious about medications timings clashing with when patients are eating and drinking.
2021-11-23 11:21:30
Response from Cynthia Spencer Hospice
Thank you for your kind words. I have passed your query to the service manager so they can give a full explanation. Best wishes, Hugh Jones, Patient experience Manager.
Cynthia Spencer Hospice
2021-11-17
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a family member
17th November 2021
Very hygenic, made me heatlhy.
Suggested improvements
Have a hairdresser (haha).
2022-03-07 15:26:26
Response from Cynthia Spencer Hospice
Thank you for your feedback. Unfortunately this is not something we are able to offer in the Hospice.
Cynthia Spencer Hospice
2021-11-16
Person
5
5
0
Review of Lymphoedema Palliative Care Team
16th November 2021
Always had great care
Suggested improvements
Nothing
Cynthia Spencer Hospice
2021-11-15
Person
5
5
0
Written by
Written by 15th November 2021
My sister's stay with Cynthia Spencer was superb. The Doctor saw the terrible plight we were in and his response quite literally put us on the right path. My sister's stay there was everything and more. Highly recommend. We continue to give her the best possible care both welfare and emotional every day.
Cynthia Spencer Hospice
2021-11-12
Person
5
5
0
Review of Hospice @ Home
written by a family member
12th November 2021
Caring and understanding to my husband and myself in our hours great each visit enabled me to have sometime to myself to do 'me' things, without feeling selfish and knowing that my husband was being well looked after. He enjoyed each visit too and me both had an alloted time to almost forget about his illness and feel 'normal'.
Suggested improvements
Personally I do not think you could improve on the service you give, and I hope you can continue for years to come./nIt is such a special and imagine service, much appreciatedly my husband and myself, thank you.
Cynthia Spencer Hospice
2021-11-12
Person
5
5
0
Review of Hospice @ Home
12th November 2021
